SHIPPING POLICY

Last Updated on 01-Apr-2023

1.            Shipping Methods and Timeframes: We offer multiple shipping methods to cater to your preferences and location. The available shipping methods are:

a. Standard Shipping:

•             Delivery Timeframe: Estimated delivery within 5-7 business days.

•             Charges: Shipping charges will be calculated based on the total weight of the products in your order and the shipping destination. The applicable charges will be displayed at the checkout before you complete your purchase.

b. Express Shipping:

•             Delivery Timeframe: Estimated delivery within 2-3 business days.

•             Charges: Additional charges may apply for express shipping. The exact shipping charges will be calculated based on the total weight of the products in your order and the shipping destination. The applicable charges will be displayed at the checkout before you complete your purchase.

Please note that the delivery timeframes mentioned are estimates and may vary based on factors beyond our control, such as unforeseen delays or inclement weather.

2.            Shipping Destinations: We currently ship within New Delhi only. However, please note that there may be certain areas within New Delhi that are not serviceable by our shipping partners. In such cases, we will notify you and cancel the order if necessary.

3.            Order Processing Time: Once your order is placed and payment is confirmed, we strive to process and ship it within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

4.            Tracking Your Order: We provide order tracking services to keep you informed about the status of your shipment. Once your order is shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package.

5.            Delivery: Our shipping partners will make every effort to deliver your package within the estimated timeframes. However, please understand that there may be unforeseen circumstances that can cause delays. We will not be held responsible for any delays caused by the shipping carrier.

6.            Incomplete or Incorrect Addresses: It is your responsibility to provide the correct and complete shipping address at the time of placing the order. In case of an incomplete or incorrect address, we will attempt to contact you to rectify the issue. However, if the package is returned to us due to an incomplete or incorrect address provided by you, additional shipping charges may apply for reshipment.

7.            Damaged or Lost Packages: We take utmost care in packaging your orders to ensure safe delivery. In the rare event that your package arrives damaged or is lost in transit, please contact our customer support immediately. We will work with you and the shipping carrier to resolve the issue and initiate a replacement or refund, as applicable.

8.            International Shipping: At the moment, we do not offer international shipping. We only ship within New Delhi.

9.            Contact Information: If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer support team through email, phone. We are here to assist you.

10.          Shipping Charges and Discounts: Shipping charges will be calculated based on the total weight of the products in your order and the shipping destination. The applicable charges will be displayed at the checkout before you complete your purchase. From time to time, we may offer free shipping promotions or discounts on shipping charges. Please check our website or subscribe to our newsletter to stay updated on any such offers.

11.          Split Shipments: In some cases, if your order contains multiple items, they may be shipped separately due to different availability or from different fulfillment centres. In such cases, you will receive separate tracking numbers for each shipment, and they may arrive at different times.

12.          Returns and Exchanges: If you wish to return or exchange a product, please refer to our Returns and Exchanges Policy for detailed instructions. Shipping charges for returns or exchanges may apply, unless the return/exchange is due to a defective or incorrect item.

13.          Packaging and Handling: We take great care in packaging your orders to ensure that the products reach you in perfect condition. We use appropriate packaging materials to protect the items during transit.

14.          Communication and Notifications: We will keep you updated about the status of your order through email and/or SMS notifications. You will receive notifications regarding order confirmation, shipment tracking, and delivery updates.

15.          Holiday Shipping: During peak seasons and holidays, there may be delays in shipping due to increased order volumes and limited courier services. We recommend placing your orders in advance to ensure timely delivery.

16.          Force Majeure: In the event of unforeseen circumstances beyond our control, such as natural disasters, strikes, or government regulations, that may affect our shipping operations, we will not be held liable for any delays or failures in delivery.

17.          Acceptance of Shipping Policy: By placing an order on our website, you acknowledge and agree to abide by the terms and conditions stated in our shipping policy.

18.          Amendments to the Shipping Policy: We reserve the right to modify or update our shipping policy at any time without prior notice. Any changes to the shipping policy will be effective immediately upon posting on our website.